Warranty Supplier Recovery Specialist

The Opportunity – Warranty Supplier Recovery Specialist

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About the role:

We are seeking a Warranty Supplier Recovery Specialist to join our busy team. The role covers the successful adjudication of supplier responses to JCB warranty claims for supplier cost recovery into JCB. It is a challenging role to maintain work in progress and process supplier responses as per our stated commitments. Further there are dealings with business units to raise and understand issues so that claims are dealt with on a fair basis. This is a key role within the relationship between JCB, the supply base, Group Purchasing and Group Quality. 

What does this role involve day to day?

• Management and maintenance of supplier warranty accounts and processing supplier warranty claims

• Leading negotiations (face-to-face and remote) with the JCB global supply base. Working alongside Group Purchasing and lead quality roles within the global JCB business units to manage the warranty recovery performance

• Technical review of supplier test reports and claim feedback, querying and challenging responses. Working with quality and engineering departments as appropriate

• Proving prompt responses and answering supplier queries in response to supplier claims, internally and externally

• Supplier credit/debit note allocation, working alongside the Finance department. Maintenance of outstanding supplier credits and overdue balances

This will be suited to you if you

• Have strong negotiation skills, first class administration and time management

• Are fully PC literate; knowledge of the SAP system is preferred

• Understanding the JCB supply chain would be an advantage

• Have previous roles and experience in a warranty and/or supplier recovery capacity and experiences in the use of SAP systems

• Have general technical knowledge of the JCB product ranges, a sound engineering knowledge preferred but not essential

• Are resilient and key team player within a well organised team

• Can communicate at different levels throughout the organisation and be determined to complete the challenges the role may present

• Have good command of MS office products and are at an advanced level in excel, including report creation

• Are flexible in terms of work content and response to variable requirements

• Are keen to learn and develop

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial Teams interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com 

 What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.