Technical Trainer – Access Equipment

The Opportunity –Technical Trainer – Access Equipment

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About the role:

As members of the JCB Service team, our Technical Trainers play a vital role in ensuring the field-based Service Engineers within our Global JCB dealer network are trained in readiness for new product launch and that ongoing training needs are met.  You’ll be among the first to work with our new products and technologies which include electric and hydrogen power and many other innovations.

JCB Technical Trainers are part of an award-winning team who design and deliver courses which support our JCB’s dealer network in the UK and overseas in the service, repair and maintenance of JCB machines, propulsion, control systems, and major components.

What does this role involve day to day?

• Take ownership for New Product Introduction Projects (NPIP) to determine training needs, technical content, delivery strategy and training plans.

• Engage with product engineering teams to create training material for new machines and product technical updates.  Develop and update course material and curriculum for delivery to groups of JCB and JCB Dealer Service staff using eLearning, remote and workshop delivery techniques.

• Support the development of training pathways for Apprentice, Engineer and Master Technician grading across the JCB product portfolio.

• Develop the content and structure for online learning which media development colleagues will bring to life through engaging eLearning modules and assessments, remote training packages, or classroom/workshop-based hands-on training.

• Work with our training team worldwide to ensure they are equipped to train our global dealers to the standard of content and delivery expected.

• Support the Global Aftersales and Technical Training Manager with training plans to ensure dealers are suitably trained to support our products.

This will be suited to you if…

• You may currently be a field service engineer looking to progress your career, or have technical experience through training or other engineering or technical support roles within the industry.

• You’re self-motivated and demonstrated ability to work independently and quickly form relationships with internal and external stakeholders.

• You have a positive outlook and can-do approach to take initiative and work with others to overcome challenges.

• You have an interpersonal confidence to deliver training with participants including dealer engineers, apprentices and seek information and support from peers within the business.

• You have a genuine interest in training and development to help others reach their full potential and a desire achieve “First time fix” that maximises customer satisfaction and machine uptime.

• You’ll have a strong technical background in the essential systems of construction or agricultural machinery including hydraulics, electrics, engines and driveline.

• You have knowledge  of access equipment, telehandlers and OEM powertrains (including engines, hybrid and electric) is essential for this role.

• You have excellent oral and written communication skills and an ability to engage and inspire training participants.

• You’re familiar with machine schematics and drawings for electrical, software, hydraulics, and parts / assemblies.

• You must be PC literate with proficiency in the MS Office suite and confidence in the use of MS PowerPoint, Word, Excel and Teams  - use of Webex for training delivery desirable.

What happens next?

We'll carefully review your application and, if you're shortlisted, our Resourcing team will arrange a call to discuss the opportunity in more detail. From there, you'll usually take part in a Teams interview, followed by an in-person meeting with the team. We'll keep in touch throughout the process, so you'll always know where you stand.

What's in it for you?

When you join JCB, you'll enjoy a great package designed to reward, support and help you make the most of every day:

• 33 days' holiday (including most bank holidays)

• Market leading company pension scheme through Royal London

• Access to an in-house doctor, dentist, and an award-winning Occupational Health team

• Onsite gym to help you stay active

• ULEV car scheme

• Bupa Private Medical Health Scheme 

• Exclusive discounts through the JCB Rewards Hub

• Cycle to Work scheme

A business that genuinely invests in its people

And that's just the start. At JCB, you'll be part of a world-class team where your contribution is valued, your wellbeing matters, and your career can thrive.

Need support during the recruitment process? 

Our goal is simple: to give every candidate the opportunity to perform at their best

We welcome applications from people of all backgrounds and are committed to an inclusive recruitment process. If you need any reasonable adjustments during the application or interview process, please contact recruitment@jcb.com and we'll be happy to support you.

Our Resourcing Team manage all recruitment partnerships. We ask that agencies do not submit unsolicited CVs. Any candidate details received without prior engagement and agreement from our Resourcing Team will not be eligible for agency fees.