JCB Australia Pty Limited

Technical Support Specialist

Salary: Competitive Salary
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Thu 16 Apr 2026 - 12:00 am UTC
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Technical Support Specialist

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The Opportunity- Technical Support Specialist– JCB Australia

About the role:

JCB Australia is seeking an experienced and high‑calibre Technical Support Specialist to provide dedicated, in‑territory product support to our dealer network across Australia.
 
Based in our Sydney office, this role plays a critical part in ensuring JCB products deliver excellence every day. You will act as a key technical link between the dealer network, the Field Team, and UK‑based product teams, providing expert support and driving effective solutions to technical challenges.
 
Reporting to the Tech Service Manager – Pacific, you will work closely with internal stakeholders locally and globally, with occasional travel across the Pacific region. This is an exciting opportunity for a driven, solutions‑focused technical professional who thrives in a dynamic, hands‑on environment and enjoys being at the centre of problem‑solving activity.

 

What does this role involve day to day?

As a Technical Support Specialist, your day‑to‑day focus will be on responding to technical queries and proactively supporting both dealers and the Field Team to resolve product‑related issues efficiently.

Your responsibilities will include:

  • Operating within the JCB TechWeb reporting environment to capture technical concerns from the field and liaise with UK support teams
  • Responding to technical queries from the dealer network and Field Team
  • Identifying failure patterns and proactively reporting them to UK Product Support
  • Coordinating field containment measures with UK Product Teams
  • Supporting the Field Team in deploying containment measures for each product line
  • Working collaboratively with the Field Team to devise and implement proactive solutions to customer concerns
  • Organising and delivering regular technical updates to the Field Team and, where required, the dealer network
  • Supporting and participating in assigned product line training activities
  • Conducting regular visits to managed dealers and meetings with major accounts
  • Attending office‑based activities as directed by management

You will play an important role in improving product reliability, minimising downtime, and strengthening technical capability across the dealer network.

 

This will be suited to you if…

This role will suit you if you are a technically strong aftermarket professional who enjoys problem‑solving, collaboration, and representing a global brand with confidence.

You’ll be a strong fit if you have:

  • Significant experience within an Aftermarket environment, ideally in construction, agricultural, or automotive industries, with strong technical expertise
  • Hands‑on technical experience with construction and/or agricultural machinery, preferably within an OEM supporting a dealer network
  • Excellent interpersonal skills, with the ability to engage effectively with customers and internal stakeholders at all levels
  • A solution‑oriented, results‑driven mindset
  • An adaptable approach with the ability to manage changing priorities
  • Resilience and determination when working through complex challenges
  • Strength of character and credibility as a brand ambassador for JCB

 

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies. 

You are applying for...
Technical Support Specialist
Salary: Competitive Salary
Working Pattern: Full Time
Contract Type: Permanent
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