Warehouse Operations Manager

The Opportunity- Warehouse Operations Manager – JCB Australia

About the role:

What does this role involve day to day?

In this role, you'll be responsible for overseeing all operational activity delivered by the 3PL provider and ensuring that performance meets contractual and business expectations.

Your day‑to‑day responsibilities include:

3PL Governance & Relationship Management

• Acting as the day‑to‑day operational lead with the 3PL site leadership team
• Running weekly operational reviews and monthly/quarterly business reviews
• Translating contractual SLAs into clear operational KPIs, targets, and action plans
• Managing escalations with thorough root‑cause analysis and long‑term corrective actions
• Partnering with Procurement on contract adherence, scope management, and change control

Performance Reporting & Continuous Improvement

• Developing and publishing KPI packs with clear insights and actions
• Driving productivity, waste reduction, and service improvements using Lean principles
• Owning exception reporting across backorders, late picks, and inventory variances

Safety, Compliance & Quality

• Ensuring compliance with Australian WHS requirements and site safety standards
• Championing a safety‑first culture, including near‑miss reporting and visible safety leadership
• Ensuring compliance with Dangerous Goods handling and customer quality standards

Warehouse Operations Oversight

• Overseeing inbound, putaway, storage, picking, packing, dispatch, and cycle counting activity
• Validating labour planning, shift patterns, and resource utilisation against forecast volumes
• Driving inventory accuracy through robust cycle count programmes and systemic fixes

Cost & Contract Performance

• Tracking and challenging cost‑to‑serve, including handling, storage, and accessorial charges
• Reviewing and signing off invoices, ensuring transparency and value for money
• Leading productivity and waste reduction initiatives

Systems, Data & Transport

• Governing master data accuracy, labelling, ASN compliance, and system interfaces
• Supporting system testing, UAT, go‑lives, and maintaining SOPs and operational documentation
• Ensuring road and air transport lead times are met in line with agreed SLAs and cost targets

This will be suited to you if…

This role will suit you if you are an experienced warehouse or logistics leader who thrives in fast‑moving, data‑driven environments and is confident managing 3PL partners.

You will be successful in this role if you have:

Experience & capability

• 5+ years’ experience in warehouse and logistics operations, including 3PL management
• A strong record of delivering KPI, SLA, productivity, and cost improvements
• Strong knowledge of Australian WHS requirements and Dangerous Goods handling
• Experience with WMS, RF scanning, EDI systems, and strong Excel capability
• Exposure to Lean or Continuous Improvement methodologies
• Experience in retail, eCommerce, or industrial operations (advantageous)

Personal attributes

• A data‑driven mindset with the ability to produce executive‑ready insights
• Confident, influential communication skills with the ability to challenge constructively
• A structured, decisive approach to problem‑solving under pressure
• Strong stakeholder management and change leadership capability
• High integrity, customer‑focused, and committed to safety‑first thinking

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.