JCB Australia Pty Limited

Customer Uptime Specialist

Salary: Competitive Salary
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Thu 16 Apr 2026 - 12:00 am UTC
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Customer Uptime Specialist

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The Opportunity- Customer Uptime Specialist– JCB Australia

About the role:

JCB Australia is seeking a high‑calibre Customer Service Specialist – Uptime (Parts) to provide dedicated inter‑territory support across our Australian dealer network. This is a critical standalone role within the Parts Customer Service (Uptime) function, reporting directly to the UK Customer Service HQ. Due to time zone differences, you'll operate with a high degree of autonomy, acting as the primary contact for dealer support. You’ll work cross‑functionally with global operational teams to ensure fast, accurate, and effective service delivery. As JCB’s Australian operations continue to grow, this role is expected to evolve into a leadership position with responsibility for a small local team. This is an exciting opportunity for a driven, solutions‑focused professional who thrives in a dynamic, hands‑on environment and enjoys making a real impact on customer uptime and satisfaction.

 

What does this role involve day to day?

In this role, you'll be responsible for managing and resolving all parts‑related enquiries from the dealer network through the JCB TechWeb system. You’ll deliver timely, accurate responses to dealer concerns, ensuring minimal disruption and maximum machine uptime.

Your day‑to‑day activities will include:

  • Handling parts‑related calls and enquiries via TechWeb
  • Providing parts system training and guidance to JCB dealers
  • Communicating confidently with stakeholders at all levels, both locally and globally
  • Tracking performance metrics, analysing data, and delivering against KPIs
  • Collaborating with global teams to identify opportunities to reduce case volumes
  • Proposing and implementing smarter, more efficient ways of working
  • Building strong, trusted relationships with dealers and internal teams

You’ll play a key role in driving continuous improvement and enhancing overall service delivery across the network.

 

This will be suited to you if…

This role will suit you if you are an experienced Customer Service professional who enjoys taking ownership and working independently, while still collaborating effectively with global teams.

You’ll be successful if you have:

  • Significant customer service experience, ideally in a technical or parts‑focused environment
  • Experience in warehouse operations, logistics, or parts supply within Automotive or Off‑Highway industries (preferred)
  • Strong computer literacy and IT skills, with SAP experience highly desirable
  • Excellent verbal and written communication skills
  • A strong sense of urgency and commitment to delivering timely, accurate support
  • A proactive, adaptable, and solutions‑driven mindset
  • Confidence working both independently and as part of a wider team

If you’re motivated by problem‑solving, customer satisfaction, and making a tangible difference to service performance, this role could be an excellent fit.

 

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies. 

You are applying for...
Customer Uptime Specialist
Salary: Competitive Salary
Working Pattern: Full Time
Contract Type: Permanent
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Equality, Diversity and Inclusion
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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According to the definition of disability do you consider yourself to have a disability?
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Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
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