Customer Service Apprenticeship

The Opportunity - Level 3 Customer Service Apprenticeship

Start Date - September 2026, typically for 18 months

Starting Salary - Circa £16,000

Minimum Entry Criteria - You'll need at least four GCSE's or equivalent in Math's and English at C/4 or above.

Unfortuantly, JCB is unable to offer visa sponsorship or immigration support for its Early Careers Schemes, either now or in the future. This includes individuals currently on sponsored visas.

About the role: 

You’ll train with a company that is known and operates globally. So, not only will you achieve a Level 3 Customer Service Apprenticeship qualification you’ll have the confidence that comes from meeting world-class standards every day.

Throughout the programme, you’ll have the support of our industry experts who will guide your learning and help you get the most out of your on-the-job training. You’ll also have time for studying so you can learn about the more technical aspects of your role and develop transferable skills that will aid your career progression.

Whether you are joining us as a school leaver or someone looking for a career change, you will soon be working as part of Global Uptime Teams delivering the Industry’s Finest Customer Experience through the JCB Dealer Network. Our experienced team are responsible providing Parts support on JCB products across the globe. This role is key to the ongoing success of our company.  You will be involved in all aspects of the Customer Service processes and have the opportunity to gain knowledge and understanding of every element it takes to deliver our excellent customer experience.

Stretching the typical role of a customer service provider, you will be working as part of a small team responsible for successfully delivering problem solutions within a large corporate environment. You will also focus on internal projects that drive improvements on efficiency and productivity, all while working towards the customer service specialist Level 3 apprenticeship qualification.  You will have the opportunity to work directly with our global dealer network to ensure parts support is available for all technical and logistical concerns. 

The position will offer exposure to many areas of the business as you will be a key link in ensuring that parts supply, warehousing and distribution performance exceeds customer expectations by engaging with our Purchasing, Inventory and Operations teams as well as our 3rd Party Logistics Providers.

To give you a flavour of what you can expect and what we expect of you:

Teamwork Matters: This adventure isn't a solo mission. You'll be an essential part of a tight-knit team, collaborating with manufacturing teams, and our purchasing departments. Together, you'll ensure our services are not simply good but exceptional.

Spread the Knowledge: You'll compile service communications that keep our teams and our dealers informed on the latest product improvements. You’ll act with urgency to ensure everyone is up to date.

Lead the Way: We'll give you opportunities to lead teams in projects that improve our products and processes.

Never Settle: We're not a company that rests on its laurels. We're always looking for a better way. Your role is to challenge the status quo, think creatively, and implement iterative improvements that keep us ahead of the game.

What comes next?

1. We’ll be reviewing applications against the essential criteria then shortlisting and sending out links to our online assessments in March 2026 (we’d recommend you keep a look out for emails at this point as you’ll hear from us either way).
2. Once you’ve fully completed your online assessment, we’ll review it and provide you with an update within a few weeks. Please note, if you’ve not completed your online assessment then we won’t take your application further (we’ll send you a few reminders to make sure you don’t forget). If you've been progressed, you’ll be sent an invite to attend one of our in-person Assessment Centres.
3. In-person Assessment Centres will take place from March to April 2026 (we’ll send you all the details you need).
4. Following your Assessment Centre, whether you’ve been successful or not, our promise to you is that you’ll receive a call with feedback.
5. If successful, congratulations! We’ll now take you through the onboarding process, which will include a familiarisation day.
6. Welcome to JCB – our Early Careers cohorts ordinarily start in early September.

What’s in it for you?

This is your chance to join a company that’s not only picking up awards for its Early Careers schemes but also opens up opportunities for the long term. On a JCB Early Careers Scheme you’ll join a company that’s known for developing its people, and somewhere that offers a career for life. As standard, you’ll get 33 days’ holiday, and access to our stakeholder pension scheme, you can also opt into our Private Medical scheme with Bupa.  Not only that, but you’ll also benefit from access to our onsite gym, in-house doctor and dentist. There’s also a JCB Rewards Hub, which gives you discounts at many high street fashion and food retailers. And if you feel like biking to work? There’s our Cycle to Work Scheme. As part of your scheme, you’ll be involved in a professional outdoor development programme in the Lake District. We also encourage our cohorts to network and get involved in our “NextGen” society.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.