General Manager – Master Data Management
The Opportunity – General Manager – Master Data Management
About the role:
We are seeking a General Manager – Master Data Management (MDM) to step into an established role within JCB’s growing Group Data function. This position will ensure continuity of leadership and operational excellence across our global master data landscape.
This is a critical role responsible for ensuring the accuracy, governance, and integrity of data flowing into JCB’s core systems, including SAP S/4HANA (JCB Sales) and JRP (Sales & Manufacturing), while leading a high performing team of data professionals. You’ll partner closely with IT, business functions, and project teams to drive data excellence, support system transitions, and continually improve master data processes.
If you’re passionate about data quality, governance, and operational leadership and want to make your mark in a growing data organisation this role offers a unique opportunity.
What does this role involve day to day?
Leadership & Team Management
o Line management of a skilled team of MDM specialists and data professionals.
o Drive a culture of quality, accountability, and continuous improvement within the MDM function.
o Develop capability, coach team members, and support professional growth.
Master Data Process Ownership
o Own and control master data processes feeding into S/4HANA (JCB Sales).
o Lead the review, design, and implementation of data processes for JRP across Sales and Manufacturing.
o Ensure consistency, accuracy, and compliance of master data across systems and business units.
Operational Excellence
o Coordinate and oversee the ManageEngine process for data related ticket management.
o Prioritise and triage master data tickets, ensuring timely and high quality resolution.
o Act as escalation point for complex data issues and technical challenges.
Performance & Reporting
o Define, track, and report on MDM KPIs, OKRs, and operational metrics throughout the year.
o Provide insights and recommendations to senior leadership to enhance data governance.
Technical & Cross Functional Engagement
o Troubleshoot and resolve technical data problems impacting business or system performance.
o Support the creation of Engage IT submissions for data related requests, enhancements, or projects.
o Serve as the MDM representative on cross functional projects, ensuring data requirements and impacts are fully understood.
This will be suited to you if…
· You have strong leadership experience and the ability to develop and manage a high performing data team.
· You have proven expertise in Master Data Management, ideally within a complex manufacturing or sales environment.
·You have experience working with enterprise systems such as SAP S/4HANA, SAP ECC 6, or similar ERP/MDM technologies.
· You'll have a strong understanding of data governance, data quality frameworks, and operational data processes.
· You have the ability to manage operational workloads, analyse issues, and drive root cause solutions.
· You have excellent communication skills, capable of liaising confidently with IT, business stakeholders, and project teams.
· You have a proactive mindset focused on improving processes and delivering value.
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.