Modern Workplace Manager

The Opportunity – Moder Workplace Manager

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About the role:

We’re looking for a Modern Workplace Manager who’s passionate about making work easier, smarter and more connected for everyone across the organisation. In this role, you’ll lead the delivery and improvement of the tools, devices and workplace services our people rely on every day; from laptops and collaboration tools to identity, security and modern work platforms.

You’ll play a key part in shaping how we work as a business, making sure our technology is reliable, secure and designed around user experience. You’ll work closely with teams across IT, operations, and the wider business to support a consistent and modern digital workplace for both office‑based and operational colleagues.

If you enjoy blending hands‑on delivery with strategic thinking, and you like improving productivity, collaboration and employee experience, this role offers the chance to make a real, visible impact across the Group

What does this role involve day to day?

· Deliver and oversee all Modern Work & EUC services across the organisation

· Manage device provisioning, lifecycle, patching, and endpoint compliance

· Monitor and maintain service reliability, availability, and performance

· Work with Cyber Security on secure access, identity, and compliance

· Support rollout and adoption of new tools, updates, and M365 changes

· Act as the operational point of contact for vendors and service providers

· Track SLAs, KPIs and manage escalations when required

· Collaborate with stakeholders to understand needs and improve user experience

· Use service data, incident trends, and feedback to drive improvements

· Contribute to EUC standards, roadmaps, governance, and risk management

This will be suited to you if…

· You enjoy improving how people work through technology

· You’re confident balancing user experience, security, and cost

· You thrive in a fast‑paced, operational and stakeholder‑focused environment

· You’re comfortable managing vendors and holding them to performance targets

· You stay calm under pressure and handle incidents effectively

· You communicate clearly and work collaboratively across teams

· You have a continuous improvement mindset and enjoy problem‑solving

· You’re passionate about Modern Work tools, M365, and delivering great employee experiences

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com 

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme. 

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.