Total Cost of Ownership Specialist

The Opportunity - TCO (Total Cost of Ownership) Specialist

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About the role:

 This is an exciting opportunity to join JCB on a 6-month fixed-term contract as a TCO Specialist, based at our World Parts Centre. In this role, you’ll play a key part in supporting the operational management of Total Cost of Ownership activities—ensuring the smooth delivery of extended warranty pricing, service contract processing, and the implementation of key tools within SAP and other systems. If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this is your chance to make a real impact.

 What does this role involve day to day?

• Monitor and respond to dealer enquiries, ensuring timely and accurate communication
• Maintain Extended Warranty pricing within SAP, ensuring data integrity and alignment with current programmes
• Investigate and resolve pricing and invoicing issues in SAP, collaborating with relevant departments as required
• Support the implementation of new Extended Warranty programmes and campaigns within SAP
• Assist in the rollout and adoption of a new Service Contract Management Tool
• Process both orders and claims received through the new Service Contract Management Tool, ensuring compliance and accuracy

This will be suited to you if...

• You have excellent attention to detail and strong problem-solving skills
• You’re confident managing multiple tasks and prioritising effectively
• You have strong communication skills, both written and verbal
• You’re proficient in Microsoft Office, particularly Excel
• You have working knowledge of SAP and are comfortable navigating system-based processes

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial Teams interview followed by an in-person interview. We’ll keep in touch throughout the process, but if you have any questions, please get in touch at recruitment@jcb.com

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday (pro rata) and access to our company pension—you can also use our onsite gym, in-house doctor, dentist and visiting optician. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies