Business Intelligence/RPA Specialist - JCB Service

The Opportunity – Business Intelligence/RPA Specialist – JCB Service

About the role:

Click here for our Careers & Life at JCB pages 

 This is an exciting opportunity to join the JCB Service team in a specialist role that combines Business Intelligence and Robotic Process Automation (RPA). You’ll be instrumental in delivering high-quality analytics, reporting, and automated solutions that support JCB Service’s ambitious 5-Year Plan. Working in a fast-paced and evolving environment, you’ll help shape the future of service delivery by providing meaningful insights and driving operational efficiency through data and automation.

What does this role involve day to day?

• Deliver business-critical reports and data analysis to support strategic decision-making.
• Provide meaningful insights and data interpretation to drive business growth.
• Maintain and develop RPA solutions in collaboration with the Business Intelligence Manager.
• Work closely with internal and external stakeholders to understand reporting and automation needs.
• Support the development of automated solutions for a variety of business use-cases.
• Create clear and accessible process maps for stakeholders across the organisation.
• Contribute to continuous improvement initiatives and service enhancements.
• Utilise tools such as Power Query, Excel, Office 365, SAP, SAC, Business Warehouse, and data visualisation platforms.

This will be suited to you if:

• You have a strong analytical mindset and business experience, ideally within the aftersales market.
• You’re confident working independently and as part of a wider team.
• You’re comfortable managing deadlines in a fast-paced, ever-changing environment.
• You’re highly proficient in data tools and platforms, including Power Query, Excel, SAP, and SAC.
• You have experience with RPA tools such as UiPath or similar, and an understanding of Master Data Management.
• You’re proactive, detail-oriented, and committed to delivering high-quality solutions.
• You have excellent communication skills and can engage effectively with stakeholders at all levels.

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial Teams interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at recruitment@jcb.com.

What’s in it for you?

To say thank you for your hard work, we will work with you to support your career progression and development. We will also provide a competitive salary, company pension scheme, medical insurance and dental care schemes, access to the company’s healthy living centre and 33 days annual leave.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.