Customer Quality Manager

The Opportunity: Customer Quality Manager

About the role:

An exciting opportunity has arisen within JCB Service for a Customer Quality Manager. You’ll be part of a dynamic team focused on driving quality and reliability improvements across JCB’s range of tractors (JCB Fastrac)

What does this role involve day to day?

· Collaborating with engineering, purchasing, and quality teams to resolve complex technical issues.

· Preparing and analysing failure and warranty data to assess product quality and reliability.

· Ensuring new products meet customer service and quality standards through the JCB New Product Introduction Process (NPIP).

· Providing customer input into the new product development process.

· Conducting machine appraisals and quality audits during the NPIP process.

· Delivering technical product updates to JCB subsidiaries and dealer staff.

· Leading and participating in departmental improvement projects to enhance tools, processes, and technologies.

This will be suited to you if:

· You hold an engineering qualification (HNC/HND or degree level) or have equivalent experience and technical ability.

· You have strong data analysis and problem-solving skills, especially in root cause identification.

· You’re a confident communicator who can engage effectively at all levels, both internally and externally.

· You’re self-motivated, organised, and thrive in a fast-paced, collaborative environment.

· You’re flexible and willing to travel to support customers, dealers, and manufacturing sites when needed.

· You bring a sense of urgency and a positive, customer-focused attitude to your work.

What happens next?

Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial Teams interview followed by an in-person interview. We’ll keep in touch throughout the process, but if you have any questions, please get in touch at recruitment@jcb.com.

What’s in it for you?

This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday, and access to our company pension—you can also use our onsite gym, in-house doctor, dentist, and visiting optician. We have a ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.