Product Support Graduate Scheme
Qualities Needed
The Opportunity - Product Support Graduate
Start Date - September 2025, typically for 18 months
Minimum Entry Criteria - You need to be near to, or have completed within the last 2 years, an appropriate Bachelor’s or Master’s degree and must be on track to achieve a 2:1 or higher within an engineering discipline due to the nature of the role requiring engineering knowledge based around our products to support our customers.
This will be suited to you if…
You have well developed communication and listening skills, can analyse data, generate improvement plans and have a sound mechanical background.
What does a Product Support Graduate scheme involve day to day?
Aftermarket business, working closely with Product Engineering departments on current production models as well as new ones in development, with particular focus on defect understanding, prevention, and resolution. You’ll work on projects that develop your technical proficiency of JCB products as well as experience of our business systems and infrastructure that supports our machines and customers. You’ll have the unique chance to work with our global dealer network, so you gain a thorough appreciation of how we do business and support our customers.
What could I be doing?
Field Service Management - Leading teams out in the field, exceeding our customers’ needs
Warranty Management - Dive into the intricate world of product warranties and become the guardian of customer satisfaction
Connected Technologies Support and Management - Be a pioneer in exploring the future of connected machinery, connecting our products to the digital age
Customer Quality Management - You’ll collate feedback from the field, analyse warranty data, and tap into the wealth of insights from our connected machines
- We’ll be shortlisting and sending out links to our online assessments in November/December 2024.
- Through December 2024 to February 2025, if you've been shortlisted following your online assessment you will be sent an invite to one of our in-person Assessment Centres.
- In-person Assessment Centres will take place from January to April 2025.
- We aim to call all candidates whether successful or unsuccessful a few weeks after the Assessment Centre has taken place.
- All of our apprentices and graduates will start their exciting journeys with a full induction week in September 2025!
What’s in it for you?
This is your chance to join a company that’s not only picking up awards for its Early Careers schemes but also opens up opportunities for the long term. On a JCB Early Careers Scheme as a standard you’ll get a competitive salary, 33 days’ holiday, and access to our company pension. Not only that, but you’ll also benefit from access to our onsite gym, in-house doctor, dentist and visiting optician. There’s also a JCB Rewards Hub, which gives you discounts at many high street fashion and food retailers. And if you feel like biking to work? There’s our Cycle to Work Scheme.
Building a Brighter Future
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.
The closing date is the 13th December 2024, however should we receive sufficient applications we may close this sooner - so we recommend you apply as soon as possible!