JCB World Headquarters
Rocester, ST14 5JP

Product Support Graduate Scheme

Salary: Starting Salary - £30,000
Working Pattern: Full Time
Contract Type: Permanent
Closing Date: Fri 13 Dec 2024 - 01:00 am
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Product Support Graduate Scheme

Qualities Needed

ALWAYS LOOKING FOR A BETTER WAY
100 %
CAN DO ATTITUDE
100 %
PEOPLE AT THE HEART
100 %
PRIDE IN JCB
100 %
SENSE OF URGENCY
100 %

The Opportunity - Product Support Graduate

Start Date - September 2025, typically for 18 months

Starting Salary - £30,000

Minimum Entry Criteria - You need to be near to, or have completed within the last 2 years, an appropriate Bachelor’s or Master’s degree and must be on track to achieve a 2:1 or higher within an engineering discipline due to the nature of the role requiring engineering knowledge based around our products to support our customers. 

 

This will be suited to you if…

You have well developed communication and listening skills, can analyse data, generate improvement plans and have a sound mechanical background.

 

What does a Product Support Graduate scheme involve day to day?

Aftermarket business, working closely with Product Engineering departments on current production models as well as new ones in development, with particular focus on defect understanding, prevention, and resolution. You’ll work on projects that develop your technical proficiency of JCB products as well as experience of our business systems and infrastructure that supports our machines and customers. You’ll have the unique chance to work with our global dealer network, so you gain a thorough appreciation of how we do business and support our customers.

 

What could I be doing?

Field Service Management - Leading teams out in the field, exceeding our customers’ needs

Warranty Management - Dive into the intricate world of product warranties and become the guardian of customer satisfaction

Connected Technologies Support and Management - Be a pioneer in exploring the future of connected machinery, connecting our products to the digital age

Customer Quality Management - You’ll collate feedback from the field, analyse warranty data, and tap into the wealth of insights from our connected machines

 

What comes next?

  1. We’ll be shortlisting and sending out links to our online assessments in November/December 2024.
  2. Through December 2024 to February 2025, if you've been shortlisted following your online assessment you will be sent an invite to one of our in-person Assessment Centres.
  3. In-person Assessment Centres will take place from January to April 2025.
  4. We aim to call all candidates whether successful or unsuccessful a few weeks after the Assessment Centre has taken place. 
  5. All of our apprentices and graduates will start their exciting journeys with a full induction week in September 2025!

 

What’s in it for you?

This is your chance to join a company that’s not only picking up awards for its Early Careers schemes but also opens up opportunities for the long term. On a JCB Early Careers Scheme as a standard you’ll get a competitive salary, 33 days’ holiday, and access to our company pension. Not only that, but you’ll also benefit from access to our onsite gym, in-house doctor, dentist and visiting optician. There’s also a JCB Rewards Hub, which gives you discounts at many high street fashion and food retailers. And if you feel like biking to work? There’s our Cycle to Work Scheme.

 

Building a Brighter Future

We value diversity and welcome applications from candidates from all backgrounds.

We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Resourcing team who can support you to complete an application in an alternative format. If you would benefit from this support, please email recruitment@jcb.com, and a member of the team will be in touch.

The closing date is the 13th December 2024, however should we receive sufficient applications we may close this sooner - so we recommend you apply as soon as possible! 

You are applying for...
Product Support Graduate Scheme
Salary: Starting Salary - £30,000
Working Pattern: Full Time
Contract Type: Permanent
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Questions
Our Early Careers Schemes are based at JCB Sites in and around Staffordshire, Derbyshire. Do you already live a commutable distance, or are you willing to relocate a commutable distance by September 2025?
Please confirm if you are on track to achieve a 2:1 or have already achieved a 2:1 within the last 2 years
Do you already have the right to work in the UK without restrictions?
Have you ever been entitled to free school meals while being in education?
If you are made an offer of employment with JCB do you require permission to work in the UK? e.g. a Skilled Worker Visa/Certificate of Sponsorship - if Yes please provide detail
Which Academic institution (e.g., School/College/University) are you currently, or have you most recently been attending?
?
We ask this because we're interested in your suitability.
Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
Disability
According to the definition of disability do you consider yourself to have a disability?
?
Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.
Equality, Diversity and Inclusion
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We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.
In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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