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Product and Customer Support Engineering Graduate Scheme


Job Details


JCB WORLD PARTS CENTRE (Service/Attachments) - Graduate

Contract Type


Working Pattern

Full Time


Competitive DOE plus benefits

Closing Date

21/07/2022 11:00

Working together. Building your future.

What is a Product and Customer Support Engineering Graduate programme like?

Join us on the Product and Customer Support Graduate programme which has been designed for candidates who are passionate about the whole life cycle of engineering and who wish to build on their existing engineering knowledge. This 18 month programme will allow you to work in a range of technical roles, working closely with Product Engineering departments on current production models and New Product programs and with particular focus on defect prevention and resolution. You will work on projects that develop your technical proficiency of JCB products as well as experience of our business systems and infrastructure that supports our machines and our customers.

The opportunities are broad and ever evolving with our rapidly changing business requirements, the above roles are a few examples of what your career path could entail.

  • Oversee the preparation and analysis of failure and warranty information to measure product quality and reliability
  • Ensure that product related concerns are communicated effectively across affected Engineering teams, Manufacturing units and Purchasing depts. within the JCB Group
  • Manage key elements of JCB New Product Introduction Process on behalf of JCB Service to ensure new products are introduced to the market to the required customer service and quality standards
  • Compilation of service bulletins and updates of technical literature
  • Lead teams in improvement activities (product and process)
  • Be an ambassador for quality and lead by example

There are a range of typical career paths that the Product and Customer Support programme could lead to:

  • Field Service Engineers
  • Technical Service Engineers and Warranty Management
  • Diagnostic and Prognostic Systems Engineering
  • Service Engineering and Workshop Repair Process development
  • Technical Product and Systems Training
  • Engineering and Business Management
  • Mechanical Design and Machine Engineering
  • Project Management

What will I get out of an Product and Customer Support Engineering Graduate programme?

Working with us, you’ll get:

  • An attractive full-time salary
  • 33 days’ annual holiday, increasing with service
  • A competitive pension scheme
  • A comprehensive training programme, including residential outdoor development in Castleton
  • So much more

You’ll also have access to the amazing sports and leisure facilities at our impressive Staffordshire site and the opportunity of outdoor training exercises at Castleton on a residential trip. And you’ll get exclusive discounts at Alton Towers, local restaurants and garages.

We depend on people of all kinds to keep us at the forefront of our industry. Something which is reflected in every aspect of our graduate scheme; from the training you receive to the benefits you’ll enjoy. Whoever you are and whatever your background, our Graduate scheme is an amazing chance to build a lasting career where you can reach your full potential.

How do I qualify for a JCB Graduate scheme?

Candidates wishing to apply for the Product and Customer Support Engineering Graduate programme should have a real hand’s on approach and be as passionate about JCB as we are. Candidates wishing to apply must be on track to secure a 2:1 or above in an appropriate bachelors or masters course prior to the start date of this role.

You will have well-developed communication & listening skills, have the ability to analyse data, generate improvement plans and have a sound mechanical background and ideally some electrical and electronic awareness.

JCB: Building a Brighter Future

JCB is an equal opportunities employer. We value diversity and welcome and encourage applications from candidates from all backgrounds.

Recruitment agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.



Your place in our world

Early Careers Scheme Leader
Product and Customer Support Engineering Graduate Scheme